Morning, Noon, or Night—The Importance of Being On Time in Seattle

It’s three o’clock in the morning, and you’re standing in front of Sea-Tac after enduring a grueling five-hour flight. You’re exhausted, and can’t stop thinking about walking through the door of your warm, comfortable home, taking a hot shower, and curling up in bed.

But there’s just one problem: You called the taxi company 20 minutes ago, and there’s still no sign of them. You’ve already made a couple follow-up calls, and the short-tempered person answering the phone just says, “They’re on their way.” You’re tired, fed-up, and just want to make it home, and you ask yourself, “Why am I paying for this displeasure?”

The Results Are In – More Seattle Residents Prefer Town Car & Limousines Over Taxis

Well, according to a September 2013 study sponsored by the city of Seattle, you’re not alone. In fact, out of nearly 1,400 respondents within the Seattle city limits, more than half rated taxi response times as Very Poor, Poor, or Neither. This means that more than 1 out of every 2 people who took a cab in Seattle during the survey was displeased or indifferent with their experience. Can you imagine running a business where more than 50% of your customers were dissatisfied with how quickly you addressed their needs? If so, how long do you think you’d be able to continue operating until your customers moved on to someone else who treated them properly? Probably not very long.

This is exactly what we’re seeing with the huge recent upsurge of town car and limousine popularity within the Seattle over the past few years. Even in the study noted above, several key observations were made:

  • Taxis perform badly in response time experiences, with Limos felt to perform the best.
  • Taxis generated a majority of neutral and negative responses related to service quality.
  • Institutional and Secret Shopper surveys suggest that taxi booking telephone lines appear to present a number of issues, including poor levels of customer service and discourteous agents.

And best of all, this:

  • Limousines have a majority of positive comments and score consistently highly in quality measures.
  • Limousines are noted, in particular, as providing high levels of customer assistance, clean vehicles, ease of payment and electronic tracking.

When You Need to be On Time, You Need Starline

If you’re one of the more than 50% of Seattleites who have endured a poor taxi experience, whether they were late for arrival or just plain rude, there’s never been a better time to switch to a luxury car.

But you may be asking yourself, “Aren’t town cars and limousines expensive?” The truth is that, when you choose Starline as your luxury vehicle provider, you’ll be paying only slightly more than you would with a traditional taxi service. But what you’ll gain is peace of mind that we’ll always arrive on time; that our late-model vehicles will be clean as a whistle; and that our knowledgeable, courteous drivers will have your complete satisfaction as their number one goal.

So why subject yourself to any more bad experiences? Call Starline Town Car & Limousine today at (206) 261-1191!