Terms and Conditions
These terms of limousine and car service ("Service Terms") are a legal and binding agreement between you and Starline Town Car & Limousine Service governing your use of the services ("Services") offered by Starline Town Car & Limousine Service. Please review these Service Terms fully before you use the Services. By using the Services, you agree to be bound by these Service Terms. You will also be subject to any additional terms posted on our website ("Site") located at www.starlinetowncar.com.
If you do not agree to these Service Terms, you are directed to discontinue using the Services. Starline Town Car & Limousine Service reserves the right to change or supplement these Service Terms at any time without prior notice. Your continued access or use of the Service Terms after such changes or supplements indicates your acceptance of the Terms as changed or supplemented. It is your responsibility to review these Service Terms regularly. These Service Terms were last updated on July 26, 2021.
All advertised fares are subject to change without notice and may be higher during holidays or special events.
The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation. Fees for tolls, gratuity, waiting time and additional stops are not included in the estimate and will increase your rate.
Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from the driver or the office before proceeding on your way. There is also a $10 extra fee for all services provided between 11:00 pm and 4:30 am.
When traveling in a luxury sedan, stretch limousine, or a luxury SUV a mandatory gratuity of 20% will apply.
Waiting time is based on the hourly rate for a particular vehicle and is charged at 15-minute increments. Waiting time charges may be incurred if a passenger arrives late to a pick-up. Time spent waiting at additional stops will also be charged as waiting time. Waiting time charges may apply after the complimentary waiting time of 15 minutes expires. We do not charge waiting time attributed to delayed flights or luggage delivery for pick-ups at the airport.
The fare quoted online does not include any additional stops made during your trip. Unless specifically discussed, when booking a reservation by phone, the fare quoted by an operator does not include additional stops. Additional stops are calculated by the distance deviated from the route between the original pick-up and destination. You may obtain an exact quote for additional stops, in advance, by speaking with a phone reservationist at (206) 261-1191.
Airport Parking Fees
When booking a reservation from the airport for an SUV or stretch limousine, airport parking fees will be added to the fare. The airport parking fee is based upon the parking rate of the Port Authority.
A fee may be charged to your credit card for any trip not canceled within the allotted time. In order to avoid cancelation fees, customers must notify a customer service representative of cancelation by phone, email, or fax at least 24 hours for a sedan, and 7 days in advance for a limousine. Cancellations are accepted by email and by phone at (206) 261-1191.
If Starline Town Car & Limousine Service is unable to contact the passenger or related contact person after 30 minutes of the scheduled pick-up time, by means of the information provided on the reservation, then the ride will be considered a no-show and will be abandoned. Not being at your pick-up location without notifying Starline Town Car & Limousine Service may result in a no-show charge.
Starline Town Car & Limousine Service requires that all changes be received by phone at least 3 hours prior, or through email and fax at least 24 hours prior to pick-up. If a change made less than three hours prior to pick-up cannot be accommodated, the resulting cancellation may cause a full or partial charge to the customer.
Credit Card Policy
When paying by credit card, you must supply the credit card number in advance for pre-approval. This is only for pre-approval purposes and does not constitute payment for the trip. Upon reserving with a credit or debit card, a preliminary hold equivalent to 150% of the quoted fare is placed on the card to secure the anticipated total including tolls, gratuity, additional stops, and waiting time. This hold is released when payment is processed approximately 3-5 business days after the trip.
The actual credit card must be presented to the driver at the time of pick-up. The driver may ask for additional identification to ensure the validity of the card. All signatures and information must match before the card will be accepted as payment. The credit card must be completed and signed at the end of the trip. During the trip, passengers may not leave the vehicle, for any purpose, without first signing the uncompleted credit card slip. Should the passenger fail to return to the vehicle, the full fare will be charged to the card.
Starline Town Car & Limousine Service accepts all of the following cards for payment:
- American Express®
Credit Card Processing
Credit cards are processed approximately 3-5 business days after the trip date. The charges will appear on your statement as the date of processing, not the trip date. All transactions are handled in a safe, encrypted format by a secure server to ensure Starline Town Car & Limousine Service's and our customers’ maximum security, and the assurance that your information stays confidential, private, and safe. We pledge to continually adopt new security technology as it becomes available. If you have any questions about your privacy or the security of our website, please contact us.
Rates And Billing
All rates are subject to audit after order completion. Occasionally changes must be made to correct mathematical errors or to reflect the actual tolls, parking fees, additional stops, and waiting time.
Affiliate Service Policy
Starline Town Car & Limousine Service utilizes, at its discretion, affiliates to provide Limousine and Ground Transportation services as requested by our clients.
Vehicle Images presented on the Starline Town Car & Limousine Service website may differ from the actual vehicle.
Lost or Damaged Items
Starline Town Car & Limousine Service and its affiliates are not responsible for lost or damaged items left in the vehicles. We make every effort to locate the property that has been left in one of our vehicles. We retain found items for 30 days. If you have left a personal item in one of our vehicles and wish to retrieve it, you can report it in our Lost & Found form or you may also call our office at (206) 261-1191 for our customer service department. Starline Town Car & Limousine Service reserves the right to charge a delivery fee for returning found items. These fees are based on full travel rates.
Exclusions and Limitations of Liability
Starline Town Car & Limousine Service and its affiliates are not responsible for missed flights, abandoned plans, or losses incurred due to circumstances that are beyond our control. These circumstances include but are not limited to, causes beyond its reasonable control, acts of God and Nature, acts of terrorism, travel congestion, road closures, accidents, flight and weather delays.
Starline Town Car & Limousine Service’s liability for all causes whatsoever arising shall be limited to your actual damages, in an amount not to exceed the sum of all charges paid by you for the fare.
Starline Town Car & Limousine Service shall have no liability with respect to its obligations under this agreement or otherwise for consequential, exemplary, special, indirect, incidental or punitive damages even if it has been advised of the possibility of such damages. This limitation applies to all causes of action or claims in the aggregate, including without limitation breach of contract, breach of warranty, indemnity, negligence, strict liability, misrepresentation, and other torts..
You and Starline Town Car & Limousine Service each understand and agree that these remedies, exclusions and limitations allocate the risks of service non-conformity as authorized by the uniform commercial code and/or other applicable laws. Starline Town Car & Limousine Service’s fares for services reflect, and are set in reliance upon, this allocation of risk and the exclusion of consequential damages and limitations of liability set forth in this agreement.
The foregoing limitations of liability apply without regard to any intentional misconduct or gross negligence by Starline Town Car & Limousine Service.
You and Starline Town Car & Limousine Service have agreed to these Service Terms within the State of Washington, for all purposes.