This is Starline’s main help page for common questions across airport transfers, cruise port rides, corporate transportation, and hourly limo service.
Need help right now?
- Seattle: (206) 261-1191
- Eastside: (425) 786-1414
- Email: [email protected]
- Online contact form
If it’s time-sensitive (travel today), call us. Email is great for non-urgent questions, but dispatch can solve time-sensitive issues fastest by phone.
Jump to a section:
- Booking and confirmations
- Changes, cancellations, and no-shows
- Pricing, quotes, and payments
- Pickup basics (all rides)
- Airport transfers (SeaTac)
- Cruise port transfers (Pier 66 / Pier 91)
- Corporate transportation
- Hourly service (events, weddings, concerts, nights out)
- In-vehicle policies (food, beverages, alcohol)
- Vehicles, luggage, and group size
- Kids, car seats, pets, and accessibility
- Receipts, billing, and lost items
- Service area and availability
Booking and confirmations
How do I make a reservation?
You can book by phone or by submitting our online reservation form. Once we receive your request, we’ll confirm the details.
When can I make a reservation?
We accept reservations 24/7. For online reservations, we recommend submitting your request at least 24 hours before pickup whenever possible.
How will I know if my reservation was successful?
After completing the online reservation form, you will receive a confirmation email within two hours containing all the necessary information.
If you submitted a reservation request more than two hours ago and still haven’t received a confirmation email, please check your spam/junk folder and then call us at (206) 261-1191 so we can confirm your reservation. (You can also add [email protected] to your contacts to help ensure delivery.)
What details should I include to avoid delays?
Including the right details helps us assign the correct vehicle and coordinate a smooth pickup:
- Pickup address (and airline + flight number for airport pickups)
- Drop-off address
- Pickup time (and any appointment/event start time)
- Passenger count
- Luggage count (and oversized items)
- Car seat needs (child age/size)
- Special notes (mobility needs, tight timelines, preferred meeting instructions)
Our online reservation form will guide you through all these details.
Can I book a round trip?
Yes. Round-trip bookings are common for airport and cruise travel and help keep the whole plan consistent.
Changes, cancellations, and no-shows
What should I do if I need to change my reservation?
If you need to change your reservation or cancel it, call us at (206) 261-1191 so dispatch can update your ride promptly.
What is your cancellation policy?
In general, you can cancel with no penalty by:
- Calling at least 2 hours before pickup, or
- Emailing at least 24 hours in advance
If your reservation has special terms—large events, peak dates, specialty vehicles—we’ll confirm those details with you when you book.
What happens if I’m a no-show?
No-shows are charged the full amount plus a 20% fee.
Pricing, quotes, and payments
What are your prices?
Rates to and from our most common destinations can be found on our Rates page. For custom rates or other services, please submit a personalized quote request.
What payment methods do you accept?
We accept American Express, Mastercard, Visa, and cash.
When is my card charged?
Your card is required to secure your reservation and will only be charged after your trip.
Can I get an itemized receipt for an expense report?
Yes. We send an itemized receipt with your reservation confirmation. If you need us to resend it, email us and include the ride date and the name on the reservation.
Pickup basics (all rides)
What if I can’t find my driver?
Call dispatch immediately. We’ll connect you with your chauffeur and confirm the fastest way to meet up.
What if I’m running late?
Call dispatch as soon as you know. The sooner we hear from you, the more options we have to adjust timing.
Will the chauffeur help with luggage?
Yes, chauffeurs assist with loading and unloading whenever possible.
Airport transfers (SeaTac)
How do you know when my flight arrives?
We monitor incoming flights, including delays or early arrivals, to help coordinate pickup timing.
Where do I meet my driver at SeaTac?
After you claim your bags, go to the nearest exit and call dispatch. We’ll direct you to meet your chauffeur at the curb for pickup.
Do you offer Meet & Greet inside the terminal?
Yes. For an additional $20, your chauffeur can meet you at baggage claim with a sign. You can add this option when booking.
What if my flight changes or I miss a connection?
If your flight details change (e.g., new flight number or arrival time), call dispatch so we can update your reservation immediately.
Cruise port transfers (Pier 66 / Pier 91)
Do you provide Cruise Port transfers in Seattle?
Yes. Starline provides transportation to and from Seattle cruise terminals, including Pier 66 and Pier 91.
How does pickup work when we’re disembarking?
Your chauffeur will call you one hour before your scheduled pickup, so please keep your phone handy. Once you’ve gathered your bags, call the driver back, walk to the ship’s loading/unloading zone, and stay on the line. Your chauffeur will pull right up near the gangway, spot you in real time, and load your luggage.
We have a lot of luggage – can you accommodate that?
Yes. Please provide your passenger and luggage counts at booking so we can assign the appropriate vehicle.
We have seniors or mobility needs in our group – can you help?
Yes. Let us know at booking so we can plan the easiest pickup approach and allocate the right vehicle, chauffeur, and timing.
Corporate transportation
Do you offer corporate accounts?
Yes. Frequent business travelers and companies can set up corporate accounts, including direct billing and preferred-rate arrangements. Email or call dispatch, and we’ll help you get set up.
How does corporate billing work?
We can support corporate billing setups, including direct billing and account-based payment options. If you need a specific billing workflow (multiple bookers, centralized billing, cost-center notes), email us with what your team requires, and we’ll align your account accordingly.
When is my card charged?
Your credit card is used to secure the reservation and will not be charged until after your trip. (Corporate account holders may also have “card on file” billing options.)
Can I book rides for someone else (an employee, client, candidate, or guest)?
Yes. Include the passenger’s name and mobile number when booking, and we’ll take it from there.
What information do you need for executive or VIP pickups?
For a smooth pickup, please provide:
- Traveler name and mobile number
- Pickup time/location
- Flight number (if applicable)
- Drop-off location (and any stop schedule)
- Any preferences
Can you support multi-stop travel days, roadshows, or corporate events?
Yes. We regularly provide transportation for meetings, multi-stop travel days, corporate events, client visits, airport transfers, and city-to-city trips. Send your itinerary, and we’ll coordinate timing and vehicles.
Which airports do you serve for business travel?
We serve Sea-Tac (SEA) and regional airports, including Boeing Field (BFI), Paine Field (PAE), Renton Municipal (RNT), Tacoma Narrows (TIW), plus major private FBOs.
What’s your wait-time policy for corporate pickups?
We include 10 minutes of complimentary waiting time. After that, any waiting time may be billed at the vehicle’s hourly rate in 15-minute increments. We do not charge wait time due to delayed flights or luggage delivery for airport pickups.
Can you send ride status updates (chauffeur on the way / arrived / passenger on board)?
If you’d like updates for a traveler and/or the booking contact, tell us at booking, and we’ll accommodate when possible. Many corporate travelers prefer text-style status updates for smoother coordination.
Do you provide a dedicated help contact for day-of changes?
Yes, dispatch is the fastest path for day-of changes. If it’s time-sensitive (travel today), call rather than email so we can adjust in real time.
Hourly service (events, weddings, concerts, nights out)
Do you offer hourly limousine service?
Yes. Hourly service is available for events, weddings, concerts, nights out, and special occasions.
Is there a minimum rental time for limousines?
Yes, most reservations require a minimum of 3 hours.
Can we do dinner, venue, and after with the same vehicle?
Yes, this is one of the main advantages of hourly service. Share your approximate timeline and stops, and we’ll help structure the ride plan.
In-vehicle policies (food, beverages, alcohol)
May I bring food into the limo?
We do not allow food, snacks, or fruit inside our limousines. However, you’re welcome to enjoy beverages, and we provide water for your convenience.
Can I drink alcohol in the limo?
If you plan on consuming alcohol in the limo, a Banquet Permit is required. We’ll send you the direct link to the state’s website, where you can purchase one for about $25. Provide the completed form to your chauffeur, and you’ll be all set.
Vehicles, luggage, and group size
How do I determine the right vehicle size?
When you tell us your group size and luggage during booking, we’ll recommend the best fit. As a general guide:
- Sedan: 1–3 passengers with light luggage
- SUV: families, extra luggage, more comfort
- Sprinter/Van: larger groups with many bags
- Multiple vehicles: when luggage or headcount requires it
You can also view our fleet here.
What about oversized items (strollers, golf Bags, skis)?
Please mention oversized items at booking so we can assign a vehicle that fits comfortably.
Kids, car seats, pets, and accessibility
Do you allow children?
Yes, kids are welcome.
Can I bring my own car seat?
Yes. You can install your own car seat at no charge.
Can Starline provide a car seat?
Yes, car seats are available for an additional $15. Please request it when booking.
Will the chauffeur install the car seat?
We’re happy to assist, but for liability reasons, Starline cannot be the party that completes the installation or secures your child in the seat.
Are pets or service animals allowed?
Yes. Lap-size pets are welcome. Larger dogs must travel in a crate in a Large SUV. Service animals are always permitted, but require a Large SUV.
Do you accommodate mobility needs?
Yes. Please note any mobility needs at booking so we can match the most comfortable vehicle and plan appropriate timing.
Receipts, billing, and lost items
How do I request a receipt?
We automatically email your receipt when you book. If you need it resent, email us with the ride date and the name on the reservation.
I left something in the vehicle – what should I do?
Call dispatch immediately. The sooner we know, the easier it is to locate an item before the vehicle moves to the next reservation.
Service area and availability
What areas do you serve?
We serve Seattle, the Eastside, and the greater Seattle region. You can view our complete service area here. (If you’re not sure whether your pickup location is within range, fill out our quote form and we’ll confirm.)
Are you available late at night or early in the morning?
Yes, we are available 24/7 by reservation.
Still need help?
If you don’t see your question here, call dispatch, and we’ll solve it quickly.
When you call, it helps to have:
- Passenger name on the reservation
- Pickup date/time
- Pickup location
- Any time-sensitive details (flight number, ship name, appointment time)
Seattle: (206) 261-1191 • Eastside: (425) 786-1414